Customer Testimonials

I was having trouble getting financing for an F450. Was approved for an F350 and actually got it, but had a 7 day return policy. These guys were the only one that could get me done without an big down payment. They upfront and easy to work with. We love the used F450 we bought and it was in excellent shape. Will definitely be talking to them when were ready to replace our other truck!

As a loyal customer for 10+ years of Heller Ford and Chevy and having bought within our family 8 vehicles from Heller I would have figured I would have been taken care of better but instead was sold not ONE but TWO lemons that has had nothing but issues. My vehicle has been in the shop 4 times in the last 15 months of owning it and my husbands vehicle has been in the shop more times than that due to engine issues although we were told they serviced the vehicle before we bought it and was lied to because the service manager has ... Read More

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Google - Sep 27, 2026

As a loyal customer for 10+ years of Heller Ford and Chevy and having bought within our family 8 vehicles from Heller I would have figured I would have been taken care of better but instead was sold not ONE but TWO lemons that has had nothing but issues. My vehicle has been in the shop 4 times in the last 15 months of owning it and my husbands vehicle has been in the shop more times than that due to engine issues although we were told they serviced the vehicle before we bought it and was lied to because the service manager has no proof that work was done by them. I typically don’t leave reviews to companies but I felt that I needed to leave one because I am very very disappointed that after 10 years of service with them this is how we’ve been treated and it doesn’t seem as though they want to make it right. So onto the next dealership when it’s time to get a new vehicle and time to build loyalty with a different company.

Great dealership to work with.

Just looking at first but Bobo showed us what was available in our price range and helped us make a decision that we appreciated. He spent a lot of time helping us and making sure we were happy with the car. He went above and beyond explaining how every “button and icon” worked. Would recommend Bobo highly.

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Overall easy to work with and vehicle ready on arrival making it seems to purchase from a distance.

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Bobo helped me get this beautiful 2008 Pontiac G6. He made it really fun and easy. I will always call you if I need anything. I will also tell all my friends about you!

I started by emailing them asking if they would take a lower amount for a vehicle. They said they could work that out so I drove 2 plus hours to test drive it. I was satisfied after the test drive with buying it at the price I offered just to get tld they could sell it at that. If they had said that from the start we both wouldn't have wasted our tie and my gas to go see it. It's unacceptable to not honor a price that was agreed on just to back out and waste everyone's ... Read More

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Google - Aug 16, 2026

I started by emailing them asking if they would take a lower amount for a vehicle. They said they could work that out so I drove 2 plus hours to test drive it. I was satisfied after the test drive with buying it at the price I offered just to get tld they could sell it at that. If they had said that from the start we both wouldn't have wasted our tie and my gas to go see it. It's unacceptable to not honor a price that was agreed on just to back out and waste everyone's time and money. I would not recommend trusting any spoken, emailed, or texted agreement from this location since they do not honor their word.

I wish all dealers were as professional as these folks are. Austin and the team were just amazing to work with and went above and beyond. Most importantly, everything was transparent and there were no BS dealer money grab accessories. Refreshing in this day and age.

Bobo at Heller was nothing short of amazing. I reached out online to inquire about a vehicle and the next day I drove home with it! Bobo answered all my questions and didn’t pressure me. He made sure the vehicle was ready when I got there and went above and beyond to ensure I take it home same day. Thank you Bobo!

Our salesman was Kenny and he goes above and beyond for his customers n I pressure at any time and getting paper work done was a breeze good company

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I’ve had my vehicle serviced at least 4-5 times. Meaning oil changed etc as I have a package that covers this. Three times I have had complaints. First time I was driving and my windshield wiper fluid was empty. Next time I had an appointment and it took forever. So they gave it to me free. How do you give it to me free when I have a service package?? Next time they supposedly changed all wiper blades. Back blade was not changed. Tell me to bring back. It’s around 40 miles one way to get this serviced. I ... Read More

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Google - Aug 6, 2026

I’ve had my vehicle serviced at least 4-5 times. Meaning oil changed etc as I have a package that covers this. Three times I have had complaints. First time I was driving and my windshield wiper fluid was empty. Next time I had an appointment and it took forever. So they gave it to me free. How do you give it to me free when I have a service package?? Next time they supposedly changed all wiper blades. Back blade was not changed. Tell me to bring back. It’s around 40 miles one way to get this serviced. I think someone needs to be accountable for this.

While driving from northern WI down to Tyler Texas, the tailgate on our 2017 Chevy wouldn't open. We stopped at Heller Chevy and the service staff was amazing! They were able to open our tailgate and showed us how to get it open until we can get it to a dealership in Tyler for replacement parts. I would highly recommend Heller Chevy, especially for service!

Bobo is a great salesman took care of me would definitely recommend. Heller Chevy great service highly recommend

Jeff was a very friendly and knowledgeable salesman. Never pressured me on anything. They even let me take the truck home overnight to show my wife before making a final decision to by. Extremely happy with Hellers

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Bobo made it really easy for me and my husband to get our suburban. Thanks a lot Bobo we will be calling you next time we need a vehicle!!

Third Purchase... and Somehow the Experience Keeps Getting Better! This was my third vehicle purchase from the Heller Auto Group, and once again they exceeded every expectation. I recently purchased a 2023 Jeep Grand Cherokee 4xe, and I couldn't be happier with both the vehicle and the entire buying experience. A special thank you goes to Hunter, my salesperson, and Cory, the Sales Manager. Both were absolutely outstanding throughout the entire process. Hunter was knowledgeable, patient, and never made me feel pressured. He took the time to answer every question, explained all the features of the Jeep Grand Cherokee 4xe, ... Read More

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Google - Jul 21, 2026

Third Purchase... and Somehow the Experience Keeps Getting Better! This was my third vehicle purchase from the Heller Auto Group, and once again they exceeded every expectation. I recently purchased a 2023 Jeep Grand Cherokee 4xe, and I couldn't be happier with both the vehicle and the entire buying experience. A special thank you goes to Hunter, my salesperson, and Cory, the Sales Manager. Both were absolutely outstanding throughout the entire process. Hunter was knowledgeable, patient, and never made me feel pressured. He took the time to answer every question, explained all the features of the Jeep Grand Cherokee 4xe, and made sure I was completely comfortable before driving away. Cory made the entire transaction smooth, straightforward, and stress-free. Together, they demonstrated exactly what exceptional customer service should look like. I've purchased vehicles from Heller before, and the reason I continue coming back is simple, trust. Every interaction has been honest, professional, and customer focused. That says a lot about the leadership that Jake Heller has built throughout the organization. It's obvious that customer satisfaction isn't just something they talk about, it's something they live every day. In today's world, it's rare to find a dealership where everyone genuinely works together to make the customer feel valued. From the moment I walked in until I drove away in my new Jeep, I felt like I was working with people who truly cared about earning my business for the long term. I highly recommend Heller Chevrolet GMC / Jeep to anyone looking for a new or pre-owned vehicle. If you're looking for a dealership that values honesty, professionalism, and outstanding customer service, this is the place. Thank you again to Jake Heller, Hunter, Cory, and the entire Heller team for another incredible experience. I absolutely love my 2023 Jeep Grand Cherokee 4xe, and I look forward to purchasing my next vehicle from Heller Auto Group as well. Electric Hummer???? Five stars isn't enough!

Bobo was the best salesman I have encountered in my 62 years of my life. Thanks for taking care of me and my wife. If I need anything I'll be calling you Bobo

I worked with Kenny to find my new car and he was great! He took the time to go through all the features of the car with me and made me feel comfortable, not pushy at all. Couldn't ask for a better salesman and recommend him for your next car!

I can’t say enough great things about Ross! From the very beginning, he listened to my needs and understood that I had a very strict budget that I couldn’t go over. Instead of trying to push me into something I couldn’t afford, he went above and beyond to make the deal work. Ross worked tirelessly with his manager, the general manager, and even the owner to find a solution. They were able to secure financing through a credit union with an incredibly competitive interest rate that beat every other offer I had received. Because of Ross’s ... Read More

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Google - Jul 10, 2026

I can’t say enough great things about Ross! From the very beginning, he listened to my needs and understood that I had a very strict budget that I couldn’t go over. Instead of trying to push me into something I couldn’t afford, he went above and beyond to make the deal work. Ross worked tirelessly with his manager, the general manager, and even the owner to find a solution. They were able to secure financing through a credit union with an incredibly competitive interest rate that beat every other offer I had received. Because of Ross’s dedication, honesty, and hard work, I was able to drive home in my dream vehicle—a 2026 Chevrolet Suburban. He treated me with respect throughout the entire process and never gave up on making it happen. If you’re looking for a salesperson who truly cares about his customers and will fight to get you the best possible deal, ask for Ross. I highly recommend him and the entire team. Thank you again for making my dream a reality!

Hey guys if you are looking for a 10 star experience Heller is your place!!!!!! Ask for BoBo! He made this the best hassle free experience! Thank you again Heller Chevrolet and BoBo!

Maybe my experience is unique, but it happened. I went to Heller because I grew up with one of the salesmen; I needed a truck to pull my medium bumper-pull camper across the country. Heller was advertising a used 2008 2500 Duramax priced well under the average resale price. Heller's inspection and service department had supposedly examined the truck and performed maintenance. My old buddy the salesman sold it to me. The 3rd day after I drove it off the lot the power steering pump went out while I was driving it (which also controls the brakes). By a miracle I ... Read More

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Google - Jul 1, 2026

Maybe my experience is unique, but it happened. I went to Heller because I grew up with one of the salesmen; I needed a truck to pull my medium bumper-pull camper across the country. Heller was advertising a used 2008 2500 Duramax priced well under the average resale price. Heller's inspection and service department had supposedly examined the truck and performed maintenance. My old buddy the salesman sold it to me. The 3rd day after I drove it off the lot the power steering pump went out while I was driving it (which also controls the brakes). By a miracle I didn't wreck. Heller agreed to put a new steering pump in, and returned the truck to me at no additional charge. 3 weeks later (I didn't even put 2000 miles on the truck from the time I got it from Heller), and I'm standing on the side of the interstate in Oklahoma because the entire diesel fuel system failed in the truck. I managed to get it to the nearest GM dealer out there: 20 thousand dollars to repair it. I got ahold of my buddy the salesman there at Heller and told him the story I'm telling you here. He said best they can do is have it shipped to their service department and they'll repair it, charging me 15 thousand dollars if they do the work. I mean, are you serious? I did not own the truck for a month. I traded them my 2013 Ford EcoBoost AND gave them 13 grand in hundred dollar bills for the Duramax. 3 and a half weeks is what I got out of a truck Heller saw fit to put on their lot and market to people. I'd have been better suited to walk in to Heller, give them my EcoBoost, give them 13 grand in cash, and ride away on a bicycle. At least I wouldn't be stranded in Oklahoma, Heller saying "Sorry, truck was as-is".

Bobo was so helpful when looking around, he is definitely someone to buy from , knowledgeable and super friendly! Will be back soon when I need another vehicle!

Bobo was incredibly helpful and patient!

⭐⭐⭐⭐⭐ My husband, Derrick, and I recently purchased a 2026 GMC Sierra 2500 Denali from Heller Chevrolet GMC , and it was hands down the best vehicle-buying experience we’ve ever had. Our salesman, Ian Still, was outstanding from start to finish. His communication was excellent, he was professional without being pushy, and he was genuinely down-to-earth. He made the entire process comfortable and enjoyable. We also enjoyed getting to know him a bit and learning about his background and his 7-month-old baby girl. The Sales Manager, Cory Belott, was equally impressive. He was personable, transparent, and worked diligently with us to achieve the ... Read More

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Google - Jun 7, 2026

⭐⭐⭐⭐⭐ My husband, Derrick, and I recently purchased a 2026 GMC Sierra 2500 Denali from Heller Chevrolet GMC , and it was hands down the best vehicle-buying experience we’ve ever had. Our salesman, Ian Still, was outstanding from start to finish. His communication was excellent, he was professional without being pushy, and he was genuinely down-to-earth. He made the entire process comfortable and enjoyable. We also enjoyed getting to know him a bit and learning about his background and his 7-month-old baby girl. The Sales Manager, Cory Belott, was equally impressive. He was personable, transparent, and worked diligently with us to achieve the numbers needed to make the deal happen. We truly appreciated his effort and willingness to work with us. A special thank-you to Holly Moore, the Finance Manager. Even though the dealership had closed two hours earlier, she never rushed us. She took the time to go through every document line by line, making sure we fully understood everything we were signing. Her patience, professionalism, and attention to detail were exceptional. We appreciate her knowledge! The entire team went above and beyond to provide outstanding customer service. If you’re looking for a dealership that values its customers and makes the car-buying process smooth and stress-free, I highly recommend Heller Chevrolet GMC. Thank you all for such a fantastic experience! 🚘✨

We had a great experience with Alex, Cory and Jake! We had questions and they had the answers. They were excellent to work with the minute we walked in the door. The day we picked up the vehicle, we were greeted by Alex, and Cory explained car details to us. (Of course, we brought them a pan of pumpkin bars to show our appreciation. 😀) They know how to treat their customers, as this is our 4th vehicle purchased at Hellers! Keep up the great customer service Hellers! J and N Haag

I had the pleasure of working with Dylan Smith when purchasing my Corvette, and I couldn’t be happier with the experience. As a 19-year-old shopping for a Corvette, I expected some salespeople might not take me seriously, but Dylan treated me with respect from the moment I walked in. He took the time to answer all my questions, allowed me to test drive both Corvettes they had available, and never pressured me throughout the process. I highly recommend him to get you in you next set of wheels!!!

I bought a used Equinox EV from out of state. Bobo was my sales rep who was very easy to work with. After I bought my car, Bobo shipped the parts I needed for a minor repair to my local dealer.

Great dealership to work with and they work extra hard to get us the best value.

Had a great experience with Bobo! He helped us get car we wanted and made sure we got something that fit our needs and didn’t try to upsell. Was patient and answered all our questions!

This is my second truck from Bobo. Thanks for always being there and taking good care of me and my family. If I ever need anything I'm calling you Bobo! Thanks again so much.

Ross did an amazing job coordinating the sale from long distance, and Holly was extremely thorough. I would highly recommend this staff for your vehicle purchase.

They are great they helped me as much as they could and they are very nice!!! The guy at the service department is super polite and friendly so is the sales manager I would go back again when my payments are done thanks for all yall do!!!

Kavel Spicer was great to work with buying a new car. I would highly recommend this dealership they are straight forward with you.

Salesman Kevel was easy to work with till the end of sale was made. He stay in contact with me.

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Low pressure and easy to work with. We came in for a test drive and decided we wanted to buy from our Sales Rep even though it was out of town

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Highly recommended the Heller dealerships to anyone looking to make a vehicle purchase. Lots of inventory and all brands are covered. No pressure sales. Greg answered all my questions and helped me find exactly what I was looking for. We are a repeat customer for a reason.

Came in just to look at options BoBo ended up finding the perfect vehicle from me! We will definitely be back to see him for all of our needs! Super friendly and kind I would highly recommend him!

Easy to deal with online and in person. Did what they said they would do! 2nd vehicle bought at this facility. Better price than in the Quad Cities

I had a great experience working with Bobo at Heller. He really took his time with us and never made us feel rushed or pressured. Instead, he focused on helping us find what we actually needed, asking the right questions and walking us through our options with patience and professionalism. Even though we didn’t end up finding the exact car we were looking for, the experience still stood out because of how well he treated us throughout the process. That says a lot. I would definitely recommend Bobo to anyone in the market for a vehicle, and we’ll ... Read More

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Google - Apr 9, 2026

I had a great experience working with Bobo at Heller. He really took his time with us and never made us feel rushed or pressured. Instead, he focused on helping us find what we actually needed, asking the right questions and walking us through our options with patience and professionalism. Even though we didn’t end up finding the exact car we were looking for, the experience still stood out because of how well he treated us throughout the process. That says a lot. I would definitely recommend Bobo to anyone in the market for a vehicle, and we’ll be coming back to him when we’re ready to buy.

See Bobo, great salesperson. He made buying a vehicle easy.

I just want to get on here and say a couple of things about the Heller team in El Paso a year ago I purchased my BMW from Rich Tom at the Heller Ford Store and what an incredible experience I had I hit a deer and totaled my BMW and went looking for a truck Jim Fike and Bobo at the Chevy store in El Paso helped me so much beyond what I could even begin to explain these people are amazing if you need help at all this is the place you should be!

Bobo helped me get the perfect truck for me and made it easy. Thanks Bobo I will always come to see you for my vehicles.

Went to Heller Chevrolet GMC to get a car for my partner. Ask for BOBO!! He made the process stress free, and it was refreshing not having to deal with your average car salesman. I will be calling Bobo when it’s time to buy my car!

Bobo made the purchasing process very smooth and quick, highly recommend.

Bobo was very helpful and was great to deal with. I had to wait a few days for some work to get done on my new truck and Bobo made sure to keep me in the loop with the status of my truck the entire time.

Bobo worked with me to get me a vehicle that was a good fit for me. Thanks Bobo I will be coming to you from now on for all my vehicle needs. Thanks alot for your hard work!!

Bobo was so helpfull with showing my how to use my vehicle and connect my phone. The next vehilce i get I will definately go to Bobo!

Ian and Cory went above and beyond to make sure I got the deal I was looking for. Let’s face it, buying a car is never an enjoyable experience, but they made it Easy and painless.

Bobo helped me get a new GMC. He listed to what I wanted and helped me get the vehicle I wanted. I would highly recomend Bobo to anyone getting a vehicle from Hellers!

Bobo helped me and my husband get a new vehicle. It was such a pleasure to have him take care of us! Best vehicle buying process. I will be buying all my vehicles from him from now on. If you come to Hellers, please ask for Bobo. You won't be dissing!

Cory Bellot and Alex Blaetz were super easy to work with and took care of us. I really appreciated that we were shown the trade in process which helped us understand how that number is decided. This was the easiest car buying experience of my life.

Bobo is the man! Bought from out of state and he made the process easy. Gave him my price point and he worked with me to get me where I wanted and consistently checked in with me throughout the process. Huge asset to the Heller GMC team and I can’t thank him and the rest of the staff enough.

I had the best experience at this dealership! We usually travel out of state for my vehicles and after this deal I 100% feel committed to Heller. Jim Fike and DeAndre Bobo were AWESOME to work with. They made sure I was well taken care of the entire time. HIGHLY RECOMMEND!

ROSS WAS SO EASY TO WORK WITH MADE IT EASY

Not so great. Drove 3 1/2 hours for a 2023 Sierra 1500 AT4. Approx. a day or two before I was to make the drive I got a video from Ian on a walk around of the truck. There was front bumper damage that was hidden in the sell photos (photos were very dark). We had discussed the problem and agreed the bumper would be fixed and I could still come test drive the vehicle. They then would deliver the vehicle once the bumper was replaced. When getting there and doing my own walk around I also noticed damage to the wheels that I ... Read More

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Google - Jan 25, 2026

Not so great. Drove 3 1/2 hours for a 2023 Sierra 1500 AT4. Approx. a day or two before I was to make the drive I got a video from Ian on a walk around of the truck. There was front bumper damage that was hidden in the sell photos (photos were very dark). We had discussed the problem and agreed the bumper would be fixed and I could still come test drive the vehicle. They then would deliver the vehicle once the bumper was replaced. When getting there and doing my own walk around I also noticed damage to the wheels that I had mentioned and it was written down to be fixed with the bumper. About a week/week and a half went by and my truck was finally delivered. The bumper was fixed but the wheels were not fixed like promised. I had contacted Ian about the wheels not being fixed. He said he would get it figured out as they were suppose to do that in the shop along with the bumper. I never heard back, I then asked again and was just ignored. About a month into having the truck the check engine light came on among other lights. It has been in the shop for almost a month now. The dealership working on my vehicle looked up the work done on the truck and stated there had been extensive work done to the vehicle seeing it had been in the shop so many times. Something I was never told. I contacted Ian again asking why the truck was worked on so often and if they could assist in getting a rental. They told me to use my warranty for the rental and they would send me what they did to it, they only sent me the paper showing the work done but never what the work was they did. Moral of the story, do your due diligence and make sure they follow up on what they said they'll do.

Went to go look at a truck after talking to the Sales rep Hunter for a week and he failed to inform me of transmission issues, rusted wheels, and dents. Absolutely wasted my time as it was well over a 2 hour drive for me. He couldn’t even look me in the eye and say sorry. Very disappointed in the sales rep and the techs not bring this very important information to light even after I had put a hold on the vehicle. GM was more professional and apologetic but terrible job from the sales rep. I do not recommend ... Read More

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Google - Oct 8, 2025

Went to go look at a truck after talking to the Sales rep Hunter for a week and he failed to inform me of transmission issues, rusted wheels, and dents. Absolutely wasted my time as it was well over a 2 hour drive for me. He couldn’t even look me in the eye and say sorry. Very disappointed in the sales rep and the techs not bring this very important information to light even after I had put a hold on the vehicle. GM was more professional and apologetic but terrible job from the sales rep. I do not recommend this dealership if you want honest and upfront!!!

BUYER BEWARE !!!!!!! Heller Chevy dealer bad to do business with. First time doing business with this dealership, purchased and had multiple issues with car was back and forth to dealership 5 times within the first month and a half of owning it. They are dishonest and don’t treat their customers with respect. Car was damaged twice while in there Possession. They lie and say they fix things that they don’t. Do not trust anybody there, Jake says he’s the owner and I’ve been misled by him multiple times and told story after story. Have Conversations, emails, text ... Read More

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Google - Aug 23, 2025

BUYER BEWARE !!!!!!! Heller Chevy dealer bad to do business with. First time doing business with this dealership, purchased and had multiple issues with car was back and forth to dealership 5 times within the first month and a half of owning it. They are dishonest and don’t treat their customers with respect. Car was damaged twice while in there Possession. They lie and say they fix things that they don’t. Do not trust anybody there, Jake says he’s the owner and I’ve been misled by him multiple times and told story after story. Have Conversations, emails, text and Phone recordings of all their dishonesty! Stay away from this dealership unless you want to deal with a headache!!!! They are full of lies !! UPDATE!! Obviously, they didn’t respond to my post because they know they’re shady business. My car again has been at a dealership for over three weeks for repairs everything they said they did they didn’t and have Proof. They sell auction, used cars and lie about their service history and records. I bought my vehicle in June and I’ve seen it for a total of maybe four weeks, you think by now a stand-up dealership would do what’s right and contact the customer and make this right but no the dealer does not care about their customers. Bottom line is, they will do anything to make a sale. Do not trust them they do not care about the customer at the end as long as they made the sale. I will keep updating and make reviews as more progresses on this issue. Also have reports to the Better Business Bureau. And multiple other social media outlets. I will do whatever it takes to make this viral! They took Total advantage of me and sold me a $50,000 vehicle that was a lemon !!! Bad business do not buy from them!!! UPDATE 10/10/25 They finally responded with more lies. I’m assuming Jake the owner was the one responding , let’s stop the games last conversation we had you hung up on me and said you did enough and I’m stuck with the lemon you sold. And stop your BS window tint was not the problem. Major electrical issues and mechanical issues is problem! Never fixed the problems from day one. You feed my family lie after lie about this car. It was junk from day one, you just wanted the loan processed to get payed. I hope everyone sees this and does not get hurt and lose their hard earned money like you took my family’s! You’re a thief and a liar!!!! And stop playing like you care we know you don’t , Or you would have purchased it back.

I purchased a good truck from Hellers Chevrolet and GMC. I bought it from Nebraska and wired them the money from my bank. After that, it was almost a nightmare to get the vehicle shipped to me. Then it was a bigger thing for them to send me the title. All in all, I wouldn't recommend buying from them. The salesperson I would recommend though is Bobo.

I first put 4 stars and now changing to a 1 star, my boyfriend and I had bought a charger from here and clearly they didn’t know anything about it since they wanted to not do it right the first time and then take months until finally grabbing it again but then they take it to their personal house?! It’s not your vehicle, we asked y’all to fix the screen twice! It shouldn’t have taken this long and y’all can’t listen for crap, if the radio is broken then the car doesn’t need to be ... Read More

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Google - Mar 3, 2025

I first put 4 stars and now changing to a 1 star, my boyfriend and I had bought a charger from here and clearly they didn’t know anything about it since they wanted to not do it right the first time and then take months until finally grabbing it again but then they take it to their personal house?! It’s not your vehicle, we asked y’all to fix the screen twice! It shouldn’t have taken this long and y’all can’t listen for crap, if the radio is broken then the car doesn’t need to be test drove to your personally house. Wouldn’t recommend buying anything from these people, they might be friendly but they’re not smart 🤷🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️

Avoid this place at all costs, we bought a car in March, day 1 called there was a nail in the tire they said if I could get 5 of my family and friends to do a "5 star review" they will change my tire at no cost...DAY ONE, not even a week later the battery was bad so I had to get that changed then the thermostat was sticking so that had to be changed, then in april my engine blew it was in the shop for over a month when I got it back I drive it for ... Read More

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Google - Nov 22, 2024

Avoid this place at all costs, we bought a car in March, day 1 called there was a nail in the tire they said if I could get 5 of my family and friends to do a "5 star review" they will change my tire at no cost...DAY ONE, not even a week later the battery was bad so I had to get that changed then the thermostat was sticking so that had to be changed, then in april my engine blew it was in the shop for over a month when I got it back I drive it for about 4 weeks then it started leaking gas and wouldn't start they "fixed" it I picked it up drive right to the store by time I got out it leaked again and wouldn't start had it towed back to them they"fixed" it again a few days later picked it back up went to work by time I got home it was leaking again this time they had it over a month again and got that issue fixed drove it for another month and began having more issues with the transmission they had to do an update then 2 weeks later and issue they had to replace something, they either are not fixing things right or they don't know how to "certify" either way they sold me a car that I have not been able to drive more then a month at a time without it breaking down they sell junk this car had been in the shop 10 times since March and the new gm had the decency to tell me it's only been there 4 times, nail in tire, new batter, new thermostat, 3 time for gas leak, blown engine, twice for transmission service and whatever else I can't think of off the top of my head

from the management down to the service department has been the absolute worst experience! Anthony the "New Manager" has NO customer service skills whatsoever! I wouldn't even give this business 1 star, but it made me choose something

Out of state buyers beware. (Especially California) I purchased a truck here back in April was told everything was going to be smooth. (that was a lie) It is now August and I can’t drive my truck because registration has been a hassle. The temporary registration has now expired. I haven’t been able to get my plates. I paid off the truck and have yet to receive my title. I contacted GM financial told me to contact the dealer for my title. Dealer says there isn’t anything they can do. Referred me to some online website and ... Read More

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Google - Aug 9, 2024

Out of state buyers beware. (Especially California) I purchased a truck here back in April was told everything was going to be smooth. (that was a lie) It is now August and I can’t drive my truck because registration has been a hassle. The temporary registration has now expired. I haven’t been able to get my plates. I paid off the truck and have yet to receive my title. I contacted GM financial told me to contact the dealer for my title. Dealer says there isn’t anything they can do. Referred me to some online website and still can’t get my registration so I can take to the DMV. So I have a truck that I cannot drive legally. Out of state buyers do not do the same mistake I did. I am fed up and annoyed.

The service department was rude and the settings for my clock had been changed.

This is my 2nd car I bought from here, this go around has been horrible, I been trying to get my paper work for over a month now, the guy it did the final paper work wouldn’t let read over it kept going, now they won’t let me have the paper work, now that my loan is processed I see there is more financed then what should of been we agreed on a price and there is about 4k miss from my down payment, someone pay let money and won’t let me see where it went or ... Read More

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Google - Jun 27, 2024

This is my 2nd car I bought from here, this go around has been horrible, I been trying to get my paper work for over a month now, the guy it did the final paper work wouldn’t let read over it kept going, now they won’t let me have the paper work, now that my loan is processed I see there is more financed then what should of been we agreed on a price and there is about 4k miss from my down payment, someone pay let money and won’t let me see where it went or have my paper work, THESE GUYS ARE SKETCHY NEW PEOPLE HERE ARE NOT GOOD!

A vehicle was purchased. Okay but there was immediate issues and have received no response. Messages are left and promises of returned calls are unfulfilled. The 70+ point Inspection missed a bunch of very important issues and now several thousand dollars have been spent within the week of purchase. Leaving poor reviews is a shot at trying to get ahold of the dealership who says they value customer service. One of the worst car buying experiences ever.

I absolutely hate leaving bad feedback.not my style. This experience was unacceptable though. The distance we drove to buy a car from a trusted business (with GREAT reviews btw) is cause for a bad review. I really hope this was just a one-off. In short, not bad people. Mostly nice people…Just one thing after another after we already deposited and committed. Once they got the deposit, the experience changed. Mileage was 8,000 miles different from the listing. Engine light on. Weird noises coming from the “like new” car. They were very unwilling to fix these blaring issues that should’... Read More

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Google - Jun 21, 2024

I absolutely hate leaving bad feedback.not my style. This experience was unacceptable though. The distance we drove to buy a car from a trusted business (with GREAT reviews btw) is cause for a bad review. I really hope this was just a one-off. In short, not bad people. Mostly nice people…Just one thing after another after we already deposited and committed. Once they got the deposit, the experience changed. Mileage was 8,000 miles different from the listing. Engine light on. Weird noises coming from the “like new” car. They were very unwilling to fix these blaring issues that should’ve been addressed before I drove 120 miles. I hope this was a one-off for them.

I'm not one to write bad reviews, since I realize that sometimes things happen, but my entire experience was beyond ridiculous here. I found a Jeep Grand Cherokee listed on Auto Trader so I called to inquire and it sounded like a good fit. I drove over100 Miles to get the car after putting down a deposit over the phone. When I arrived, I discovered that the actual mileage on the vehicle was 30,400 when the mileage posted to the listing was 24,000. It was explained to me that the car was used as a "demo" and the additional ... Read More

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Google - Jun 20, 2024

I'm not one to write bad reviews, since I realize that sometimes things happen, but my entire experience was beyond ridiculous here. I found a Jeep Grand Cherokee listed on Auto Trader so I called to inquire and it sounded like a good fit. I drove over100 Miles to get the car after putting down a deposit over the phone. When I arrived, I discovered that the actual mileage on the vehicle was 30,400 when the mileage posted to the listing was 24,000. It was explained to me that the car was used as a "demo" and the additional mileage wasn't disclosed until I arrived. When i test drove the vehicle, there was significant road noise coming from the front, so I brought that up and they had their "tech" come in to fix the issue. We'll get back to that in a second. While he was working, I was inside arguing with the finance manager that the price should be reduced due to the mileage being significantly higher than listed. He presented me with a price that was exactly the same as listed on Auto Trader, arguing that we'd agreed on a price that was $1000 higher than the listing. Then presented me with a discount of $1000 but added a dealership fee of $899. I got tired of the games so I ended up requesting a refund of my deposit and leaving the dealership only to have the GM call me on my way out of town and agree to the small discount I had requested. When I arrived back the technician had finished "working" on the car and said there was no issue at all. I drove it one more time and realized the oil light was on and it needed to be changed. I was told they didn't have the filter so they discounted it $100 so I could get it changed on my own. I drove the Jeep home and the next day went to get the oil changed and had them check the alignment. It was horribly off and the tires were very unevenly worn because of it. I had them rotate the tires and fix the alignment hoping that would solve the issue but the car rode so badly because of the uneven tire wear I had to go back and get a brand-new set of tires a few days later. Feeling as though I shouldn't be on the hook for a brand-new set of tires for a vehicle I'd purchased 5 days earlier after the dealership tech assured me there was no problem at all, I called the dealership back and emailed the GM over the invoice for the tires requesting reimbursement. I've called over there several times and sent several emails, no reply. McGrath is a big name in the Midwest for cars so I (very incorrectly) assumed the inspection and service standards would be much, much higher. Overall I very much enjoy the car, but the experience getting it was not good at all.

If I could put 0 stars I would. I bought a jeep from here and it had nothing but problems. Went to the shop 3 times in the one month I had it. I got a warranty that stated I get a loaner when my vehicle goes to the shop but when it came down to it, “we don’t have any vehicles to loan” which left me with no car for weeks, with no transportation to work or to pick up my son. Then I talked to Shawn about trading the jeep back since they sold me a Jeep that was ... Read More

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Google - May 21, 2024

If I could put 0 stars I would. I bought a jeep from here and it had nothing but problems. Went to the shop 3 times in the one month I had it. I got a warranty that stated I get a loaner when my vehicle goes to the shop but when it came down to it, “we don’t have any vehicles to loan” which left me with no car for weeks, with no transportation to work or to pick up my son. Then I talked to Shawn about trading the jeep back since they sold me a Jeep that was constantly needing mechanical work done. Remember I only had it a month and only put 100 miles on it considering it was in and out of the shop for weeks. It spent more time in the shop than with me. So he said to come in and he’ll take care of it. I got off work late that night but came in anyways hoping they would make it right but instead screwed me over even more. Shawn said he’d give me all the money back. I came in and no one helped me. All I got was paper on paper on paper thrown at me and no one to ask questions too. So instead of getting rid of a broken down jeep they sold me, I ended up with a truck that they had listed for roughly $22,000 and now owe over $42,000 with over $800 payment. Way to screw over a hard working kid, who just wanted something reliable to drive his baby boy around. Screw this place. I recommend you go else where. Anywhere would be better then this place..

In the last 7 months since I bought my GMC, it's been in the shop 5 times, and just yesterday the check engine light came on again. When it came on last month, they told me they would have the maintenance team reach out, they never did. This isn't the first time I didn't get a call back. There were issues with my loan (through my bank) not being processed correctly and even though I called multiple times, it didn't get resolved until I drove the hour or so there myself and spoke with finance department and my ... Read More

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Google - May 15, 2024

In the last 7 months since I bought my GMC, it's been in the shop 5 times, and just yesterday the check engine light came on again. When it came on last month, they told me they would have the maintenance team reach out, they never did. This isn't the first time I didn't get a call back. There were issues with my loan (through my bank) not being processed correctly and even though I called multiple times, it didn't get resolved until I drove the hour or so there myself and spoke with finance department and my bank on my phone and their processing department on their phone did the issue get resolved. They didn't call to tell me my loan never processed, they didn't call me back a few times they said they would. I have had issue after issue with the vehicle I bought from this dealership. In the shop just about every month with a new or returning problem. The employee's seem really nice but there's no follow through with them. In the last 7 months I've spent a few thousand on repairs and tows. Considering the car is only a few years old, I didn't anticipate having so many issues. I regret buying my vehicle. EDIT** three years since I bought my car. Been in the shop every winter with the same issues, 12 total times. Thousands of dollars and new loans later, still not a great time. Also, after the owners response I did try calling, left a few voicemails, still couldn't get a call back. Driving used to be my peace, now I can't drive without anxiety. Every noise, weird feeling, engine change, my panic increases.

Last guy I talked to lied about getting me into a vehicle and the fact that say Gurnteed credit approval in all these pictures I can definitely say I beg to differ

I bought a car from them in May of 2023 and did not have a good experience. When asked about my credit, I said it was very good (which it is), I was questioned like I wasn't telling the truth. Also when I said I wanted to put down a big down payment I was questioned again like I wasn't going to have enough money. I am a young women and felt like they were undermining me. Also I had to go through the dealership to get my loan and had a high interest rate and that was my ... Read More

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Google - Apr 4, 2024

I bought a car from them in May of 2023 and did not have a good experience. When asked about my credit, I said it was very good (which it is), I was questioned like I wasn't telling the truth. Also when I said I wanted to put down a big down payment I was questioned again like I wasn't going to have enough money. I am a young women and felt like they were undermining me. Also I had to go through the dealership to get my loan and had a high interest rate and that was my only choice. Also it was very hot inside which made you feel uncomfortable. I felt pressured to do an extended warranty after I said no 4 times and finally said yes so I could leave since I was there for almost 4 hours. I also called the next day to have the extended warranty taken off and was waiting for a call back and one never came. So I called about a month later and the extended warranty was still there so I asked for them to take it off immediately but I only got a portion of the money back since I had it for a month even though I had called the day after I got the car to get it taken off. I get dealerships are supposed to be pushy and sell you a car but this one was too much.

Owner was rude and service was unable to find or fix my safety issue that was covered under warranty that I bought from them on the truck I bought from them. Went to another gm dealership and got it taken care of.

They seem friendly but not willing to budge and trying to overcharge in the end with unknown hidden costs. I emailed as requested 3 days ago with no response. Does them commentating on a review make customers think they care? I see many reviews that describe my experience exactly. Call to confirm availability, drive hours to get there, and then the vehicle isn't ready to be seen on arrival.

Just noticing, lower reviews don't get a response. Guess they don't give a dam. I was contacted by Mark Cooper about an online application. We went over details, financing options etc over the phone. He asked when I could come down to El Paso (70 miles away). He had an approval for 2 trucks that were on the lot. I told I would not make the trip unless we had a definite approval. He called be back on Friday (2/23) and said yes, just come down and if we like one of them we would not be leaving empty handed. We ... Read More

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Google - Feb 26, 2024

Just noticing, lower reviews don't get a response. Guess they don't give a dam. I was contacted by Mark Cooper about an online application. We went over details, financing options etc over the phone. He asked when I could come down to El Paso (70 miles away). He had an approval for 2 trucks that were on the lot. I told I would not make the trip unless we had a definite approval. He called be back on Friday (2/23) and said yes, just come down and if we like one of them we would not be leaving empty handed. We had originally made an appointment for 2 o'clock but he later called back and asked me to make it earlier if possible and to specifically ask for him. We arrived around 11 o'clock and he said he was with a customer and would be right with us. Two hours later, he sat down to talk to him and had still not seen either vehicle nor did anyone ask about our trade (they made me send all of the trade info including photos prior). Around 1 o'clock we were told one of the vehicles was sold and the other was in the shop up on a rack (which they could not let down for us to just see the interior of the truck but still wanted me to commit to it. Long story short, between the 2 hour wait and the driving time back and forth we wasted an entire day and came home with nothing. This was my first and last experience with McGrath. Oh, and Mark Cooper? We found out just before we left that he was not even a McGrath employee. He was with the company hosting the sales event they had going on. What a shady dealership.

2 stars for friendliness. But any dealership that uses the dealopoly promotion is immediately trying to decieve you.

We are one of the families who received the flyer in the mail which stated that we had won 500 dollars. I read the fine print several times which was very confusing before I was fairly confident that we were getting a two dollar lottery ticket. My husband went on the website that was listed on the flyer to see if he had won the prize as the flyer stated it said winner and had him set up an appointment to claim his prize which he set for about an hour later. We drove the 30 minutes to the dealership. We decided ... Read More

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Google - Feb 19, 2024

We are one of the families who received the flyer in the mail which stated that we had won 500 dollars. I read the fine print several times which was very confusing before I was fairly confident that we were getting a two dollar lottery ticket. My husband went on the website that was listed on the flyer to see if he had won the prize as the flyer stated it said winner and had him set up an appointment to claim his prize which he set for about an hour later. We drove the 30 minutes to the dealership. We decided that since our baby had fell asleep during the drive that only my husband would go in. When he went there were 7 people in front of him and no one asked if he had an appointment or told him that he could just check the sign in the front to see if he is a winner. Just wait for a long time to get your two dollar ticket. We left and came back a couple days later, I will say the staff was very friendly the second time. They then proceeded to ask us enough questions to run a soft credit check. Basically when they found out if we bought a car which would be a long shot that it would be in cash they showed us the sign that stated. We were not one of the bug winners handed us our lotto ticket and pushed us out the door very shady selling practices would not recommend.

If you get something in the mail claiming you won $500, don’t bother going in. Make sure you read the fine print. Mine claimed that I had won $500 and I walked out with a $2 lottery scratcher. Although I called before going in to make sure it was all legit and was told if mine says I won $500 that I would walk out with $500, which was not the case. Needless to say, I will never be buying a car from them, considering they like to play games.

This dealership did a Mail lottery that reflected I won $500 dollars. We brought the ticket in and were told that we didn't win even though the document reflected we had, down to the fine print, we won. It was a total scam just to get door traffic and the staff were very unpleasant. I'll forever never recommend them and it's a very scummy thing to have done. No redeeming qualities.

We were sent a pull tab game, and we won a large prize, dealership would not honor it, shady practices.

Service department is the worst. Unqualified technicians don't fix the problem ,they just reset the codes .two days later lights come back on

Asking for a used vehicle via phone hoping we could talk numbers before having to drive a long way just to knkw what im getting at. The vehicle (2019 mit outlander SEL FWD) priced was at 15,273$ and sales who asked the manager told me the out the door price of this vehicle will go up to 22,770$ with all taxes and fees. Unfortunately they want you to go there just to talk numbers but looking at its like 7000 worth of add ons on a used car (with a damaged rear, by the way) ... to some this might be a good strategy but ... Read More

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Google - Dec 16, 2023

Asking for a used vehicle via phone hoping we could talk numbers before having to drive a long way just to knkw what im getting at. The vehicle (2019 mit outlander SEL FWD) priced was at 15,273$ and sales who asked the manager told me the out the door price of this vehicle will go up to 22,770$ with all taxes and fees. Unfortunately they want you to go there just to talk numbers but looking at its like 7000 worth of add ons on a used car (with a damaged rear, by the way) ... to some this might be a good strategy but for me its definately a no go.

Nothing like a disappointing experience! I was greeted well but did not buy the car that I wanted. This was not because I didn't want the vehicle! The vehicle started at $22,300, as advertised. Ending bill of sale was over $33,000! I'll let you do the math! Not me! I've been in the banking industry since 2000! I ended up buying a vehicle the same place I bought my last one, because they were honest! I expect to pay for a license transfer, tax, and a doc fee!

Stay away!! Purchased a truck. After getting it home realized it had damage that was not seen . I was told they had no idea it had any damage. After talking to them i was told to bring it in and they would have the detail department look at it and try and make it look better. I filed a complaint with BBB and received a call from Mcgrath . The dealership was more concerned that i filed a complaint than the issue at hand. I was told i would receive a call back and haven’t heard back from them. Very ... Read More

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Google - Oct 21, 2023

Stay away!! Purchased a truck. After getting it home realized it had damage that was not seen . I was told they had no idea it had any damage. After talking to them i was told to bring it in and they would have the detail department look at it and try and make it look better. I filed a complaint with BBB and received a call from Mcgrath . The dealership was more concerned that i filed a complaint than the issue at hand. I was told i would receive a call back and haven’t heard back from them. Very dissatisfied and disappointed. Stay away, very far away.

I drive 2 hours to check out a denali. Got there n they said it's on a lift for inspection. We can take your information n give u a call. Really? Ya can't take it off the lift for a test drive or even look at it? Guess they don't care if they sell one or not. Thanks for your reply, it was a while ago. Glad to hear things have changed there. I did find a new truck to buy else where. But thanks for the reply.

finance manager continually tried to steer me towards a term I made clear I did not want. It was made clear that we were putting 10,k down on a load but the finance manager made the loan 100% financed after I told both the salesman and the finance manager more than one time that we would making a down payment. In the concussion of our first visit, I once again said we would be bringing a bank check for the 10,k when we pick up the vehicle. When I picked up the vehicle a different person concluded the finance portion and ... Read More

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Google - Aug 14, 2023

finance manager continually tried to steer me towards a term I made clear I did not want. It was made clear that we were putting 10,k down on a load but the finance manager made the loan 100% financed after I told both the salesman and the finance manager more than one time that we would making a down payment. In the concussion of our first visit, I once again said we would be bringing a bank check for the 10,k when we pick up the vehicle. When I picked up the vehicle a different person concluded the finance portion and said we financed 100%. Not Happy

Long story short: Stay clear of this dealership. The car buying process took over 5 hours and had to wait over a week to pick up afterwards to go through inspection. They do not return calls or keep you updated, push warranty that probably not worth it, and have you sign papers and don't give you copy. I should have read other reviews before going but have learned the hard way unfortunately.

Dealership is very deceiving lots of hidden fees I came to buy a truck not jack up the price and let's make a deal will never go back or refer them to anyone they are not trustworthy of my business.

Updated 1/13/25. Glad to hear Heller purchased this dealership! We've bought from them in the past and would now go back. Sad that I had to give even 1 star. I'm here to reiterate all the negative reviews already left about this place. Very much a bait and switch tactic. They can boast the lowest price around when they add all their profit in the form of processing and safety and performance package fees after the fact. They even refused to remove a $500 charge for some diamond coating THEY chose to put on it. Needless to say we did not ... Read More

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Google - Jul 29, 2023

Updated 1/13/25. Glad to hear Heller purchased this dealership! We've bought from them in the past and would now go back. Sad that I had to give even 1 star. I'm here to reiterate all the negative reviews already left about this place. Very much a bait and switch tactic. They can boast the lowest price around when they add all their profit in the form of processing and safety and performance package fees after the fact. They even refused to remove a $500 charge for some diamond coating THEY chose to put on it. Needless to say we did not buy a vehicle here and won't EVER return. I also have no interest in removing this review for a gas gift card...

I got a phone call says they had sales going on and we drove almost 3 hours. Got there and they had full price when the wet site had the discount.

This dealer practices a non-transparent "Bait and Switch" tactic. It's obscure at best and dishonest at worst. I wrongly assumed the dealer would have a reasonable documentation fee of maybe $200 but instead, it's $5000 in total for doc/ processing/ packages/ safety/ prep. Just a bunch of bogus fees. I looked online at a vehicle that was listed for $17,500 on Autotrader. After driving down to McGrath and looking at the vehicle in person, my daughter and I proceeded to purchase the vehicle, McGrath wrote up the paperwork and added $5000 in bogus fees!!! The breakdown was something like this: $2495 ... Read More

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Google - Jul 20, 2023

This dealer practices a non-transparent "Bait and Switch" tactic. It's obscure at best and dishonest at worst. I wrongly assumed the dealer would have a reasonable documentation fee of maybe $200 but instead, it's $5000 in total for doc/ processing/ packages/ safety/ prep. Just a bunch of bogus fees. I looked online at a vehicle that was listed for $17,500 on Autotrader. After driving down to McGrath and looking at the vehicle in person, my daughter and I proceeded to purchase the vehicle, McGrath wrote up the paperwork and added $5000 in bogus fees!!! The breakdown was something like this: $2495 Protection Package (non-optional) $899 Inspection $499 Prep Fee $700 for Documentation (approx $350 of this would be legit plate and registration) $1000 Processing fee And no, I did not include taxes yet. That was still on top of this all. Very non-transparent and obscure "bait and switch" pricing. Is this normal? I'm looking at in invoice for the last car we bought from the used car dealer in DUNLAP 5 years ago. It had ONE SINGLE $50 DOC FEE. So, for total fee comparison, Dunlap dealer @ $50 vs McGrath @ $5000. Their rote “our team cares about every detail, big or small!!” responses suggests they know exactly what they’re doing with their deceptive pricing.

Stay away! Matt, the salesman tried to sell me a used F-150 that had a cracked head or a bad head gasket. The truck was parked in the rear and he wanted to bring it up so I would not see the white smoke bellowing out of the exhaust. He said the truck had gone through the service department so he knew something was wrong with the engine. This dealership gives the other dealerships a bad rap.

Flat out wouldn't work with us ! Sure you have the lowest price in a 500 mile radius, but you jack the price up $6000 for tax and license ???? Seriously a rip off !!